Gossip Girl Hand Applique Tote Bag

Returns Policy

We at Bihart work hard to provide our customers with made-on-order clothing with impeccable quality and detailing. Every time you order with us, we make your order from scratch. Hence, it is not viable for us to take returns or offer refunds.
If the product that you receive is found damaged on receiving, or a different product than the one ordered has been received, we will happily replace it with a fresh piece.
In case you receive a damaged product, Bihart should be notified within 24 hours of receiving the package (with a video).
If you have ordered a particular size and realise it doesn't fit as well as you had imagined, you can always send it back to us (at your own cost of courier fee) and get it altered by us. To avoid this we recommend you talk to us before you place an order so we can help you select the correct size. Please also note that a product if worn once, label removed, or any signs of usage will not be accepted for size change.
We shall refund the amount if the product you have ordered is not available with us for any reason (it’s rare - because we make everything from scratch).
Disclaimer: The colour in the pictures on the website can slightly vary due to the use of professional lighting during the shoot. We have tried to keep the product colours as close to the actual as possible.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.